Contact Center Supervisoren Barcelona.

Do you have experience as a Contact Center coordinator, supervisor or in any other management position? Interested in the world of automobiles? Keep reading, this offer will interest you!

our client

Leading European company located in the center of Barcelona, responsible for providing comprehensive operational support as well as services to major insurers, brokers, fleet managers and automobile manufacturers.

They offer comprehensive end-to-end claims control, including 24/7 omnichannel customer service all year round, a network of approved workshops and highly optimized claims management. Their solutions save you time and money so you can provide exceptional service to your customers that exceeds your expectations.

your functions

The Spanish Service Delivery Supervisor is responsible of the organization of the Market Service Delivery team and the training and development of the Service Delivery Handlers to deliver the services to our client, piloted by the KPIs and the SLAs and at the right quality. The Market Service Delivery Supervisor is also in charge of the daily relationship with the client, ensuring regular review and reports. He reports to the Global Service Delivery Director.

- Manage service performance and the team.
- Give support to collaborator's development and accompany them.
- Communicate results to IG Germany.
- Conduct performance reviews.
- Handle operational requests (absences, sick leave, working times...)
- Enforce policies and suggest improvements.
- Support conflict resolution.
- Ensure process understanding.
- Provide training, coaching and assessments.
- Report to IG GSF Service Delivery Director.

position requisites

• Formación

  : Sin estudios

• Idiomas

  : Castellano: C2

• Conocimientos

  : word

• Experiencia

  : 1 año

- Mandatory a native/bilingüal level of spoken and written Spanish.
- Very valuable other languages (English, German...).
- Required minimum 2 years of experience in coordination or management of an operational team
- Knowledge of MS Office advanced and used to working with e-mail and Internet.
- Learning & Development skills.
- Coaching skills.
- Customer Care Management skills.
- Incorporation date: Beginning of September.

your benefits

- Salary: 23.500 euros / gross per year.
- Bonus: 10% of incentives yearly (based on targets)
- Office hours from Monday to Friday (8h to 17h / 9h to 18h).
- Other benefits (private health insurance, etc.)
- Stable position. (permanent contract directly with the company)
- International team.
- Team building activities and Afterworks during the year.
- Well located offices in Barcelona city center (next to Arc de Triomf).

why with Randstad?

sustainable jobs