Corporate Customer Centricity Manageren Madrid.

our client

Our client is an international corporate IT Hub based in the heart of Madrid and develop intelligent warehouse management solutions and process-reliable warehouse automation for customers to make their lives easier.

your functions

The customer centricity component promotes a holistic and consistently customer-centric orientation in the program. It always embodies the advocate of the customer and pursues the claim that the conception and implementation of projects is customer-centric.

The customer centricity component develops the necessary framework, ensures alignment between strategic customer centricity objectives and operational implementation projects and contributes customer centricity expertise to new projects.

Responsibilities:
- Conception and implementation of new standardised controlling processes on the basis of S/4 HANA.
- Coordination and business support of the S/4 HANA implementation for the corporate and local controlling purposes.
- Implementation of the CO structures and CO modules deriving from the defined Corporate Management System.
- Participation in the new programm projects and management of sub-projects.

Requirements:
- Leading the Customer Centricity Component in the digitalization program
- Promotes a holistic and consistently customer-centric orientation in the digitalization program
- Ensuring customer-centric processes, systems and tools by supporting the streams, products and projects within the Program
- Definition of framework conditions for the customer-centric conception and implementation of projects
- Definition of methods & tools in the area of customer centricity (e.g. customer journey mapping)
- Networking of customer centricity experts in the Group
- Collaborate in cross-functional teams to develop strategies to improve customer processes and tools, analyze and track process improvements from the customer's perspective
- Benchmarking with successful, customer-centric companies and bringing in external impulses
- Accompanying, advising and supporting projects in interactive workshops to ensure customer-centric alignment
- Performing Customer Touchpoint Analysis
- Ensure the implementation of the UX Design according to UX/UI Framework

position requisites

• Formación

  : Ingeniero Técnico

• Idiomas

  : Inglés: C1

• Conocimientos

  : sap hana, qualtrics, ux design, cx

• Experiencia

  : 5 años

- Degree in economics and social sciences or comparable degree.
- At least 5 years of professional experience in CX management, consulting, business development, sales or product management.
- Expertise in the area of customer centricity
- Experience in quantitative and/or qualitative research methods e.g. user research, data analytics, market research.
- Knowledge of agile methods and the basics of service design, user interface design and UX research.
- User knowledge of feedback tools e.g. Qualtrics an advantage.
- Sound experience in design, optimization and automation of processes an advantage.
- Relevant experience in group-wide and international collaboration.
- Independent, analytical and strategically forward-looking way of working paired with solution orientation as well as a high sense of responsibility and quality standards.
- Strong team player mentality with strong ability to inspire others.
- Confident and eloquent manner at all hierarchical levels.
- Very good networking skills.
- Business fluent in English, other languages an advantage.

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