Customer Renewal Cloud Executive (Italiano) 3en Barcelona.
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We are looking for a customer renewal specialist with Italian for an important software company.
ver menosyour functions
As a Renewals Specialist, you will play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base.
¿ Provide end-to-end renewal execution support.
¿ Maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.
¿ Coordinate renewal activities, sending renewal quotes, and addressing any questions or concerns.
¿ Collaborate with internal teams to ensure a seamless renewal process for clients.
¿ Negotiate terms, pricing, and contract terms
¿ Ensure all renewals are processed accurately and in a timely manner, maintaining detailed records of contract changes and updates.
¿ Develop strong, positive relationships with assigned clients to understand their needs, challenges, and goals.
¿ Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.
¿ Maintain accurate records of client interactions, renewal statuses, and forecasted revenue.
¿ Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date.
¿ Ability to work under pressure.
¿ Excellent time management.
¿ Task driven.
¿ Proven experience in customer-facing roles, such as Customer Success, Account Management.
¿ Strong negotiation and communication skills, with the ability to articulate value propositions effectively.
¿ Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities.
¿ Proficiency in Microsoft Office Suite.
¿ Demonstrated ability to work collaboratively in a cross-functional team environment.
¿ A passion for customer satisfaction and a commitment to delivering exceptional service.
¿ Able to Liaise with various approval steps including accounting, finance, office of CFO, legal, etc.
position requisites
-
Formación
: Grado, Grado: Grado en Administración de Empresas y Gestión de la Innovación -
Idiomas
: Inglés: C2, Italiano: C2 -
Conocimientos
: sap, retention, Renovacion -
Experiencia
: 4 años
- Languages: English, Spanish & Italian.
- Excellent time management.
- Proven experience in customer-facing roles, such as Customer Success, Account Management.
- Strong negotiation and communication skills, with the ability to articulate value propositions effectively.
- Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities.
- Proficiency in Microsoft Office Suite.
- Demonstrated ability to work collaboratively in a cross-functional team environment.
- A passion for customer satisfaction and a commitment to delivering exceptional service.
- Able to Liaise with various approval steps including accounting, finance, office of CFO, legal, etc.
your benefits
- Being part of a multinational environment.
ver menoswhy with Randstad?
Because we have thousands of job offers in our portal.
Because we work with the best companies offering you the best jobs.
Because we assure you all the legal guarantees in your hiring.
Because we guarantee a close follow-up after your incorporation, because we want you to be satisfied.
Because we put at your disposal our advanced technology so that you can sign your contracts and access your labor documentation in a single click.
Because we always count on you.
Enroll in this offer, you will be part of the Randstad candidate database for future employment opportunities.
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