Customer Service Representativeen Oviedo, Asturias.
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Claudia Garcia Gutierrez
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The Customer Service/Business Relationship professional is a key role within the sales structure acting a primary customer interface. They both help field sales people with some activities as well as they act as sales representatives for specific assigned customers in their territories.
ver menosyour functions
Receives and processes all types of customer orders including complex orders, returns, rebates in compliance with SOX requirements. Processes internal requests related to customer inquiries performing quality control checks and takes subsequent corrective actions
Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.
Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents
Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model
Performs standard Customer and Price Master Data Maintenance.
Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits
Processes customer service and product complaints and returns according to Complaint Management process and return policies.
position requisites
-
Formación
: Grado -
Idiomas
: Inglés: C1 -
Conocimientos
: administrativo con sap -
Experiencia
: 1 año
Education: Bachelors degree or equivalent through experience
Language skills: Fluency in English and Spanish. Italian and Portuguese is a plus
Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP. Ideally experience in working with CRM Tools
Ideally 2 years of experience in a customer service, supply chain on logistics department withing an international company
Excellent communications skills (verbal and in writing)
Customer focused
Detailed oriented
Team player
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