Customer Service Representative and Sales Support Specialisten Oviedo, Asturias.
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Claudia Garcia Gutierrez
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The Customer Service/Business Relationship professional is a key role within the sales structure acting a primary customer interface. They both help field sales people with some activities as well as they act as sales representatives for specific assigned customers in their territories.
ver menosyour functions
Manage large amounts of incoming phone calls
Processing of incoming orders by using different applications. End to end process.
Identify and assess customers¿ needs to achieve satisfaction, by detecting potential sales
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
position requisites
-
Formación
: Grado -
Idiomas
: Inglés: C1 -
Conocimientos
: administrativo con sap -
Experiencia
: 1 año
Provide customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with SAP systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Spanish, English and a third language will be highly appreciated.
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