Field IT Techen Esplugues de Llobregat, Barcelona.
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Pepi Perez Perez
ContactarDo you have experience as a Field-IT Engineer in the field? We are looking for you!
ver menosour client
Renowned multinational in the FMCG beverage marketing and distribution sector is looking for a Field IT Tech.You will be part of a Field-IT team in Spain in combination with an external support partner. Together with the other team members, you will be responsible for the installation of IT systems, troubleshooting and coordinating innovations in applications and installations to ensure the efficiency and availability of the IT infrastructure and applications at the headquarters, production and logistics centres in Spain.
ver menosyour functions
Main Responsabilities
Service Delivery
-Installing infrastructure and applications (PC¿s, mobile devices, scanning systems, ¿)
-Maintain IT assets in the ServiceNow database and assure that all entries are accurate.
-Planning of maintenance and replacements (forecasts).
-Solving malfunctions.
-Evaluating if malfunctions and problems can be solved locally and if not contacting the corporate teams. Translate functional demands to technical demands for new infrastructure.
-Make sure all policies, procedures and standards relating to information and telecommunication systems are followed.
-Mapping FAQ¿s (In collaboration with the end-user and own experience, being able to prevent possible future problems by creating FAQ¿s. Taking initiative in creating these documents and overviews).
-Creating and updating user manuals. (Ex. Install and config instructions for all end-user devices Iphone, Ipads, laptops, other mobile devices, ¿. Also creating knowledge transfer documentation for the other support partners.)
-Ensure that all customers are referred to the Service Desk (helpdesk) for logging of Service Requests and Incidents.
-Ensure that all tickets have appropriate and timely updates, and that all customers are contacted on confirmation of ticket resolution. If needed to re-assign a ticket to another group then ensure that verbal or e-mail/work note communication takes place.
-Giving Support in all kind of ongoing and future projects in BPT.
-Lifecycle of end user devices and physical asset management.
-Hands & eye support for remote teams as you are providing on site activities for support and projects.
position requisites
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Formación
: Grado: Grado en Informática y Servicios -
Idiomas
: Inglés: B2 -
Conocimientos
: - Alto conocimiento de paquete Office. -
Experiencia
: 3 años
Experience / Profile:
-Minimum of 3 years progressive experience in fast moving, multi-national operational environment with a strong client service orientation
-Fluent in spanish
-English conversational, fluent would be advantageous
-Strong communications skills with an open and driven personality in combination with the ability to work independently with good time management skills.
-Flexible and available, with no issues traveling to other sites if your help is needed there.
-Know how to prioritize, be proactive, pragmatic, firm and consistent. Your customer focus is your main strength.
-Strong analytical and diagnostical skills and ability to solve complex problems.
your benefits
What do we offer you?
A stable position, with direct hiring by the company, a competitive salary and a unique experience in a leading company in its sector.
why with Randstad?
Because we have thousands of job offers in our portal.
Because we work with the best companies offering you the best jobs.
Because we assure you all the legal guarantees in your hiring.
Because we guarantee a close follow-up after your incorporation, because we want you to be satisfied.
Because we put at your disposal our advanced technology so that you can sign your contracts and access your labor documentation in a single click.
Because we always count on you.
Enroll in this offer, you will be part of the Randstad candidate database for future employment opportunities.
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