Renewal Specialisten Barcelona.

our client

We are looking for a customer renewal specialist with english for an important software company.

your functions

As a Renewals Specialist, you will play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base.

¿ Provide end-to-end renewal execution support.
¿ Maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.
¿ Coordinate renewal activities, sending renewal quotes, and addressing any questions or concerns.
¿ Collaborate with internal teams to ensure a seamless renewal process for clients.
¿ Negotiate terms, pricing, and contract terms
¿ Ensure all renewals are processed accurately and in a timely manner, maintaining detailed records of contract changes and updates.
¿ Develop strong, positive relationships with assigned clients to understand their needs, challenges, and goals.
¿ Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.
¿ Maintain accurate records of client interactions, renewal statuses, and forecasted revenue.
¿ Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date.
¿ Ability to work under pressure.
¿ Excellent time management.
¿ Task driven.
¿ Proven experience in customer-facing roles, such as Customer Success, Account Management.
¿ Strong negotiation and communication skills, with the ability to articulate value propositions effectively.
¿ Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities.
¿ Proficiency in Microsoft Office Suite.
¿ Demonstrated ability to work collaboratively in a cross-functional team environment.
¿ A passion for customer satisfaction and a commitment to delivering exceptional service.
¿ Able to Liaise with various approval steps including accounting, finance, office of CFO, legal, etc.

position requisites

• Formación

  : Grado: Grado en Administración y Dirección de Empresas

• Idiomas

  : Inglés: C2

• Conocimientos

  : sap, specialist, renewal

• Experiencia

  : 4 años

- Languages: English, Spanish & Italian.
- Excellent time management.
- Proven experience in customer-facing roles, such as Customer Success, Account Management.
- Strong negotiation and communication skills, with the ability to articulate value propositions effectively.
- Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities.
- Proficiency in Microsoft Office Suite.
- Demonstrated ability to work collaboratively in a cross-functional team environment.
- A passion for customer satisfaction and a commitment to delivering exceptional service.
- Able to Liaise with various approval steps including accounting, finance, office of CFO, legal, etc.

your benefits

- Being part of a multinational environment.

why with Randstad?

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