Training and Quality Agent with Germanen Barcelona.
detalle oferta
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Amplía la información sobre el proceso contactando con:
Pablo Hidalgo Santiago
ContactarDo you have a native level of German? Are you interested in the automotive world? Keep reading, this offer will interest you!
ver menosour client
A leading company in Europe located in the center of Barcelona, responsible for providing comprehensive operational support as well as services to major insurance companies, brokers, fleet managers, and automobile manufacturers.
They offer complete claims management from start to finish, including 24/7 omnichannel customer service year-round, a network of approved workshops, and highly optimized claims management. Their solutions help save time and money so you can deliver exceptional service to your customers that exceeds their expectations.
your functions
The Training and Quality Agent is responsible for monitoring and communicating the quality results in service delivery. As part of their role, the Training and Quality Agent will provide reports, feedback, and training to other members of the Germany Service Delivery team.
- Training: Initial training for new employees, tracking their development during the first two months, assisting with complex cases, and providing personalized training based on data quality reports. Additionally, you will organize refresher training and keep training materials up to date.
- Quality: Daily monitoring of data quality, creating statistics on errors and correcting them. Prepare daily, weekly, and monthly reports, and communicate them to Germany.
- Supervision: Support with basic and essential tasks as defined by the supervisor during their absence.
position requisites
-
Formación
: Educación Secundaria Obligatoria -
Idiomas
: Alemán: C2 -
Conocimientos
: word -
Experiencia
: 1 año
- Native/ bilingual level of German + Spanish and/or English
- Previous experience in Quality, Training, or similar departments is a plus
- Advanced knowledge of MS Office and accustomed to working with email and the internet
- Dynamic person with initiative
- Customer service orientation
- Strong communication and synthesis skills
- Organized, responsible, and results-oriented
- Available to start working immediately in Barcelona
your benefits
- Salary: ¿26,500 gross per year.
- Office hours from Monday to Friday (8:00 AM to 5:00 PM / 9:00 AM to 6:00 PM).
- Other benefits (private health insurance, flexible compensation, etc.).
- Permanent position (indefinite contract directly with the company).
- Immediate incorporation.
- International team.
- Team-building activities and afterworks throughout the year.
why with Randstad?
Because we have thousands of job offers in our portal.
Because we work with the best companies offering you the best jobs.
Because we assure you all the legal guarantees in your hiring.
Because we guarantee a close follow-up after your incorporation, because we want you to be satisfied.
Because we put at your disposal our advanced technology so that you can sign your contracts and access your labor documentation in a single click.
Because we always count on you.
Enroll in this offer, you will be part of the Randstad candidate database for future employment opportunities.
Register now and find the job you are looking for!
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Randstad’s ambition is to be the world’s most equitable and specialized talent company. We help talent and organizations unlock their true potential by seeking responsible opportunities that drive long-term economic sustainability, prioritizing the well-being of people and the planet.
we are sustainable employment
Our conviction that all talent, regardless of their background, has equal opportunities for success is evident in our processes, in which we promote workplace equity through diverse and inclusive teams.
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