Senior Customer Support Representativeen Madrid.
detalle oferta
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Amplía la información sobre el proceso contactando con:
Esther Hidalgo Barrero
ContactarMultionational global company, that combine reliability, knowledge and technological innovation to disrupt the ways of processing payments and delivering greater choice, faster innovation and an improved experience for airlines, hotels, travel sellers and corporations worldwide.
ver menosour client
Our goal is to deliver smooth, end-to-end travel payments experiences by helping our customers and travelers to benefit from new advances in payments, more quickly across the entire journey.
your functions
In this role, you¿ll
¿ Serve as the primary point of contact for the assigned customer travel agent accounts, overseeing all aspects of their experience with our products and services, including incident resolution
¿ Proactively anticipate customer needs and address them within our organization
¿ Collaborate with cross-functional teams to support customer requests and ensure smooth operations
¿ Promote best practices and empower customers to make the most of our products
¿ Coordinate training initiatives between Delivery and Customer Service teams
¿ Investigate and resolve issues, ensuring all cases are promptly and comprehensively addressed
¿ Champion customer concerns internally and drive actionable solutions, ensuring no pending or overdue cases
¿ Organize refresher training sessions and support team proficiency
¿ Handle escalations of complex incidents and facilitate communication between support teams and other internal departments
¿ Initiate and oversee configuration updates for the portfolio products
¿ Support customers during working hours, as well as provide on call telephone support during alternative weekends / out of ours when required.
position requisites
-
Formación
: Licenciado -
Idiomas
: Inglés: C2 -
Conocimientos
: travel or payments industries or acquiring exosystem -
Experiencia
: 3 años
About the ideal candidate
¿ Bachelor¿s degree in relevant field
¿ At least 3-5 years of experience in a customer-facing role in a multinational environment
¿ Understanding of the travel or payments industries, or acquiring ecosystem preferred
¿ Proficient in English and Spanish (both verbal and written); other languages (French) are a plus
¿ Excellent communication, organizational, and problem-solving skills
¿ Ability to build strong customer relationships and provide quality service
your benefits
- Contrato temporal
why with Randstad?
Because we have thousands of job offers in our portal.
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Because we guarantee a close follow-up after your incorporation, because we want you to be satisfied.
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Because we always count on you.
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